When you register on our website, or purchase something from our store, as part of the buying process, we collect the personal information you give us such as your name or your family member’s name, age, address, your email ID, your mobile number, referral details, gifting details and any other information shared by you.
When you browse our website, we also automatically receive your computer or mobile phone’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing, SMS updates, App Push notifications and any other communication: Your submission of contact information is considered as deemed approval and acceptance to share regular updates, information about our store, new products and other updates.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, we imply that you consent to our collecting it and using it for that specific reason only.
Your submission of any additional contact information is considered as deemed approval and acceptance to share regular updates, information about our store, new products and other updates.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by informing us in writing over email at support@allezsportz.com.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com.
While we strive to work with reputable companies with good privacy practices, these privacy policies do not apply to services offered by other companies, individuals or third parties, including products or sites that may be displayed to you on our service. We also do not control the privacy policies and your privacy settings with third-parties, including social networks and ad networks. We may use third parties to help offer you more tailored ads and better services, such as obtaining analytics about the users of our site and to help tailor advertising to your preferences. For further information, please see the relevant privacy policies for each third party and industry codes of conduct.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links - When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
You can access your personal data that Allez Sportz collects by logging into your account. To terminate your account please send an email on support@allezsportz.com
Please note: even after your account is terminated, some or all of your data may still be visible to others, including without limitation any data that has been (a) copied, stored, or disseminated by other users (including chat, doubts, leader-board ranking etc); (b) shared or disseminated by you or others (including chat, doubts, leader-board ranking etc); or (c) posted to a third-party platform. Even after your account is terminated, we retain your data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated.
If you wish to correct or delete your personal data, please email support@allezsportz.com. or write to us at Attn: Allez Sportz Private Limited, C-1, 175A, PALAM VIHAR, GURUGRAM, Palam Vihar (Gurgaon), Palam Vihar, Gurgaon- 122017, Haryana. Please allow up to 30 days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request. Please note that we retain certain data where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
We use cookies to maintain session of your user. It is not used to personally identify you on other websites.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at support@allezsportz.com.
The terms and conditions presented herein, in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, mandate the publication of rules and regulations, privacy policy, and Terms and Conditions for accessing or using the website www.allezsportz.com (hereinafter referred to as the "Website").
The domain name www.allezsportz.com (hereinafter referred to as the "Website") is owned by Allez Sportz Private Limited (hereinafter referred to as "Allez"), a company incorporated under the Companies Act, 1956, with its registered office located at [Address].
Your use of the Website and services and tools is governed by the following terms and conditions, as applicable to the Website, including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, you shall be subject to the policies that are applicable to the Website for such transactions. By simply using the Website, you are entering into a contract with Allez, and these terms and conditions, including the policies, constitute your binding obligations with Allez.
For the purposes of these Terms and Conditions, wherever the context requires, "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data during the registration process as a Registered User, using the computer systems. Allez allows the Buyer to browse the Website without registering; however, to make purchases, the Buyer must be registered on the Website. The terms "We," "Us," and "Our" shall refer to Allez Sportz Private Limited.
When you use any of the services provided by Allez through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), The Buyers will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms and Conditions and shall be considered as part and parcel of this Terms and Conditions. Allez reserves the right, at Allez’s sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time without any prior written notice to The Buyers. It is Buyer’s responsibility to review these Terms and Conditions periodically for updates/changes. Buyer’s continued use of the Website following the posting of changes will mean that The Buyers accept and agree to the revisions. As long as The Buyers comply with these Terms and Conditions, Allez grants The Buyers a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.
ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES BUYER’S AGREEMENT TO ALL THE TERMS AND CONDITIONS, SO PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms and Conditions, The Buyers also accept and agree to be bound by Allez Policies (including but not limited to Privacy Policy etc.) as amended from time to time.
Usage of, and purchases at the Website/Stores are available only to persons who can form legally binding contracts under the Indian Contract Act, of 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, persons of unsound mind, un-discharged insolvents etc. are not eligible to use the Website. If the Buyers are a minor i.e. under the age of 18 years, the Buyers shall not register on the Allez website and shall not transact on or use the website. As a minor, if the Buyers wish to use or transact on the website, such use or transaction may be made by the Buyer’s legal guardian or parents on the Website. Allez Sportz reserves the right to terminate the Buyer’s membership and/or refuse to provide the Buyer with access to the Website if it is brought to Allez Sportz’s notice or if it is discovered that the Buyers are under the age of 18 years.
All persons wishing to use, register on, and purchase at the Website/App shall provide the following information –
If You use the Website, you shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms and Conditions, we shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.
When You use the Website or send emails or other data, information or communication to us, you agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.
All commercial/contractual terms are offered by and agreed to between the Buyers and Allez Sportz. The commercial/contractual terms include without limitation, price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after-sales services related to products and services.
The Buyers can take a close look at the Website for a complete description of the products. Despite Allez Sportz doing its best to describe and present the articles being sold on the website as accurately as possible, some product characteristics may be altered slightly. Despite all precautions by Allez, there may be inadvertent errors, and Allez Sportz shall not under any circumstances be held liable should this arise. The photographs of products shown on the Website are not contractually binding. Under no circumstances may Allez Sportz be held liable based on said photographs or descriptions of the products being sold. It does not make any representation or Warranty as to specifics (such as quality, value, saleability, etc.) of the products to be sold or offered to be sold or purchased on the Website.
The Buyer shall be responsible for any non-performance or breach of any contract entered into between the Buyer and Allez Sportz.
Allez Sportz attempts to keep the elements mentioned on its website accurate and complete. In particular, the information about pricing, specifications and in general case all information about Allez’s products is subject to change without notice. It is possible that there could be errors or omissions in the information provided on this website. The information could also be incomplete. Allez Sportz is not responsible for any errors, omissions or representations on any of Allez’s pages or any links on any of Allez’s pages.
Disclaimer: The prices displayed on products are expressed in Indian Rupees and shall include all taxes applicable by law. Product prices shall not include delivery charges, the cost of certain forms of packing or charges for certain optional services selected by the Customer. ALLEZ SPORTZ shall have the right to refuse or cancel any orders placed by the Customer. Pricing on any product(s) as is reflected on the Website may be subjected to some technical issue, typographical error or product information published may be incorrectly reflected and in such an event Allez Sportz may cancel Buyer’s order(s).
The Buyers release and indemnify Allez Sportz and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Buyers of the Website and specifically waive any claims that the Buyers may have in this behalf under any applicable law. Notwithstanding its reasonable efforts on that behalf, Allez cannot take responsibility or control the information provided by other Buyers which is made available on the Website. The Buyers may find another Buyer's information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Website.
Membership on the Website is free for buyers. Allez Sportz does not charge any fee for browsing and buying on the Website. Allez reserves the right to change its Fee Policy from time to time. In particular, Allez Sportz may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event Allez reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance with all applicable laws including those in India for making payments to Allez Sportz Private Limited.
You agree, undertake and confirm that Your use of the Website shall be strictly governed by the following binding principles:
In relation to the products offered on the website, the text, graphics, Buyer interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, "Content"), are Allez Sportz-generated content.
Except as expressly provided in these Terms and Conditions, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Website or other medium for publication or distribution or any commercial enterprise, without Allez's express prior written consent.
The Buyers may use information on the products and services purposely made available on the Website for downloading, provided that The Buyers (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for Buyer’s personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.
The Buyers shall be responsible for any notes, messages, emails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Website (collectively, "Content"). Such Content will become Allez’s property and The Buyers grant Allez Sportz the worldwide, perpetual and transferable rights in such Content. Allez Sportz shall be entitled to, consistent with Allez’s Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content The Buyers provide. The Buyers agree that any Content the Buyers post may be used by us, consistent with Allez’s Privacy Policy and Rules of Conduct on Site as mentioned herein, and The Buyers are not entitled to any payment or other compensation for such use.
We view the protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. Our current Privacy Policy is available at /s/privacy policy. If You object to Your Information being transferred or used in this way please do not use the Website.
We and our affiliates will share / sell / transfer / license/covey some or all of your personal information with another business entity should we (or our assets) plan to merge with or be acquired by that business entity, or re-organization, amalgamation, restructure of business or for any other reason whatsoever. Should such a transaction or situation occur, the other business entity or the new combined entity will be required to follow the privacy policy with respect to your personal information. Once you provide your information to us, you provide such information to us and our affiliate and we and our affiliate may use such information to provide you various services with respect to your transaction whether such transactions are conducted on www.allezsportz.com.
This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on an "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the foregoing paragraph, Flipkart does not warrant that:
Allez Sportz will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. Allez does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components.
Nothing on the Website constitutes or is meant to constitute, advice of any kind. All the Products sold on the Website are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to You.
You will be required to enter a valid phone number while placing an order on the Website. By registering Your phone number with us, you consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery-related updates. We will not use your personal information to initiate any promotional phone calls or SMS.
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read the terms and conditions of razorpay at https://razorpay.com.
Buyer shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made thereunder, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and Allez Sportz Website.
All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.
All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which supports Payment Facility to provide these services to the Buyers. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.
We use cookies to maintain the session of your user. It is not used to personally identify you on other websites.
Allez Sportz is the owner of all the rights of intellectual property attached to the products ordered by the Buyers. Allez Sportz reserves the right to proceed to the necessary formalities with the aim of protecting the Territory. Allez undertakes to the Buyers a non-exclusive right of use on the brands and Protected Elements owned by Allez Sportz. The Buyer recognises the existence and validity of the trademark applications or registrations and use of Allez's products and undertakes never to challenge their validity, registration and use in the Territory. The Buyer undertakes not to derive any right from the use of Allez's products and undertakes never to attempt to register, directly in his name or indirectly by a third party, any identical or confusingly similar trademark or internet domain name that may infringe Allez Sportz trademarks or constitute unfair competition. In case the Buyer applies for or uses any identical or similar trademark or domain name to Allez's products, they shall immediately take all necessary actions, at their own expense, to cancel or transfer the infringing trademarks or domain names to Allez upon Allez's first demand. The Buyers undertake to inform and to immediately notify Allez Sportz of illicit imitation and more generally of any unfair competition practices based on the Protected Elements.
This site is controlled and operated by Allez Sportz and products are sold by Allez Sportz. All material on this site, including images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights. Material on the Website is solely for Buyer’s personal, non-commercial use. The Buyers must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means whether directly or indirectly and The Buyers must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which The Buyers receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
In case The Buyers feel that an IPR has been infringed, The Buyers can write to Allez Sportz at support@allezsportz.com.
IN NO EVENT SHALL ALLEZ SPORTZ BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS AND CONDITIONS, EVEN IF BUYER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
While we strive to work with reputable companies with good privacy practices, these privacy policies do not apply to services offered by other companies, individuals or third parties, including products or sites that may be displayed to you on our service. We also do not control the privacy policies and your privacy settings with third parties, including social networks and ad networks. We may use third parties to help offer you more tailored ads and better services, such as obtaining analytics about the users of our site and to help tailor advertising to your preferences. For further information, please see the relevant privacy policies for each third party and industry codes of conduct.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links - When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Thank you for visiting and shopping at Allez Sportz. Our Shipping Policy is outlined in the following terms and conditions. Shipping speeds and charges are displayed based on the items in your cart and the delivery address.
Delivery charge varies with each Seller.
Refer to the table below to determine the correct shipping cost based on the total weight of your order and the delivery city.
| City/Zone | 3 kg | 3-7 kg | 7-15 kg | 15 kg | Bike | Bulky |
|---|---|---|---|---|---|---|
| Metro Cities* | ₹49 | ₹99 | ₹199 | ₹399 | ₹499 | ₹599 |
| Other Metro Cities** | ₹99 | ₹149 | ₹299 | ₹499 | ₹499 | ₹599 |
| Rest of India | ₹99 | ₹199 | ₹399 | ₹599 | ₹799 | ₹999 |
| Special Zones*** | ₹149 | ₹399 | ₹599 | ₹899 | ₹1029 | ₹1199 |
*Bangalore, Mumbai, Delhi/ **Chennai, Hyderabad, Pune, Kochi, Kolkata/***North East & Jammu Kashmir
In some cases, there are higher shipping costs for low-value items. In such cases, a nominal delivery charge is applied to cover the logistics costs.
You can find the expected delivery date on the checkout page while placing the order. Please find below the estimated time for delivery below:
| City/Zone | Est. delivery time |
|---|---|
| Metro Cities* | 2-4 Business Days |
| Rest of India | 4-6 Business Days |
| Special Zones** | 7-9 Business Days |
All orders are processed within 2-4 business days for metro cities, 4-6 business days for the rest of India, and 7-9 business days for special zones. Please note that orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, you will receive information via email or it will be reflected in the 'track your order' status.
It is possible that the seller or our courier partners may have a holiday between the day you place your order and the delivery date, as per the timelines shown on the product page. In such cases, we add a day to the estimated date. Please note that some courier partners and sellers do not operate on Sundays, and this is taken into account when determining delivery dates.
There are NO hidden charges when you make a purchase on Allez.
The price you see on the product page is exactly what you would pay.
The availability of Cash on Delivery (CoD) depends on our courier partner's ability to accept cash as payment during delivery in your location.
Our courier partners have limits on the cash amount payable upon delivery, which vary based on the destination. Your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
For items listed as 'In Stock,' sellers will mention the delivery time based on your location's pin code. This is usually 2-3 business days in areas where standard courier service is available or 4-5 business days in other locations.
'Available'The seller may not have the item in stock but can procure it when an order is placed. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
'Preorder' or 'Forthcoming'Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of its official release launch and will reach you in 2 to 6 business days. The pre-order duration varies from item to item. Once known, the release time and date are mentioned. (Eg. 15th July, December 3rd week)
'Out of Stock'Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.
'Back In Stock Soon'The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned at the time of checkout.
'Temporarily Unavailable'The product is currently out of stock and is not available for purchase. The product could be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.
'Permanently Discontinued'This product is no longer available because it is obsolete and/or its production has been discontinued.
In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller/delivery executives to investigate.
Your order will be confirmed only after placing it, upon receiving a verification email stating that the order has been placed or confirmed.
Allez is not liable for any products damaged or lost during shipping. However, you have the option to choose from return, replacement, or refund.
By visiting this page on our website: [WEBSITE_CONTACT_PAGE_URL]
By sending us an email: [WEBSITE_CONTACT_EMAIL]
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for a full refund or replacement. Please see below for more information on our return policy.
Applicable products are returnable within the specified return window if you receive them in a condition that is physically damaged, with missing parts or accessories, defective, or if they differ from their description on the product detail page on Allez.
Return will be processed only if:
Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
Products marked as 'non-returnable' on the product detail page cannot be returned. However, in the unlikely event of receiving a damaged, defective, or incorrect item, we will provide a full refund or replacement, as applicable. We may contact you to assess the damage or defect in the product before issuing a refund/replacement. We reserve the right to pick up the product to verify the damage or defect before issuing a refund/replacement.
No additional information is required to return an eligible order
If you place a replacement request and that same product is not in stock, then a full refund will be initiated.
In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, Allez reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.
During open-box deliveries, if you receive a different or damaged product while accepting your order, you will be eligible for a refund. Cash-on-delivery orders will receive on-the-spot refunds. Once you have accepted an open-box delivery, no return requests will be processed, except in cases of manufacturing defects. In such instances, category-specific replacement/return conditions will apply.
To be eligible for a refund, you must return the product within 7 calendar days of your purchase. The product must be in the same condition as when you received it and should not be damaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase. For credit card payments, it may take 5 to 10 business days for the refund to reflect on your credit card statement.
If the product is damaged in any way, or if you initiate the return after 7 calendar days have passed, you will not be eligible for a refund.
The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
Allez reserves the right to accept the cancellation of any order. Flipkart also reserves the right to waive off or modify the time window or cancellation fee from time to time.
We kindly request you to wait for 4-5 working days for the products to be picked.
Allez is not responsible for unsatisfactory or delayed performance of services, damages, or delays resulting from products that are out of stock, unavailable, or on backorder.
Incorrect address
Missing apartment, building, floor, or house number
Severe weather conditions
Local or regional contingencies
Track your package and confirm the estimated delivery date in Your Orders. We update the information if there is a change in the estimated delivery date.
Confirm your shipping address in Your Orders. To avoid delivery problems, keep your address information up-to-date and add delivery instructions to Your Addresses.
Check payment processing in Your Orders.
If you haven't received your order but tracking shows as delivered, go to Find a Missing Package That Shows As Delivered. Occasionally, packages are returned to us as undeliverable.
